Allergen & Dietary Policy
Compliant with the Food Information Regulations 2014, Natasha's Law, and the Food Standards Agency (FSA) guidelines. Your health and safety is our top priority.
Important Allergen & Cross-Contamination Notice
Our kitchen handles all 14 major statutory allergens. While our team follows rigorous food safety, surface sanitation, and utensil segregation procedures, our prep areas, grills, fryers, and storage facilities operate in a busy commercial environment.
Therefore, we cannot guarantee that any item is 100% free of airborne traces or cross-contact with allergens. If you suffer from a severe or life-threatening allergy (anaphylaxis), please call us directly before ordering.
Halal Certification
All chicken and meat products served at Crazy Chips are 100% certified Halal from accredited UK suppliers.
Fryer Oil & Cooking
We cook our fresh-cut chips in 100% refined vegetable oil. While we endeavour to fry chips in designated vats, shared oil filtration may occur during peak hours.
Vegetarian Options
Look for the green [V] badge across our menu. Utensils and prep boards for vegetarian items are cleaned and segregated.
The 14 Major Statutory Allergens
Required by UK Food Law. Below is how each allergen applies to our kitchen:
Celery
Vegetables & SeasoningsIncludes stalks, leaves, seeds and celeriac in salads, stocks, and seasonings.
In our kitchen: May be present in select spice blends and gravy.
Cereals containing Gluten
Grains & BattersIncludes wheat (such as spelt and Khorasan), rye, barley, and oats.
In our kitchen: Present in burger buns, coatings, batter mixes, onion rings, and breadcrumbs.
Crustaceans
SeafoodIncludes prawns, crabs, lobster, scampi, and shrimp paste.
In our kitchen: Not standard on our core chip menu, but kitchen cross-contact precautions apply.
Eggs
Dairy & PoultryIncludes whole eggs, dried egg, and products containing egg proteins.
In our kitchen: Present in mayonnaise, burger sauces, batter mixes, and select desserts.
Fish
SeafoodIncludes all fish species, fish sauces, and Worcestershire sauce.
In our kitchen: Present in fish fillets, fish cakes, and select savoury sauces.
Lupin
Flours & LegumesSeeds and flour used in some specialty bread and pastry products.
In our kitchen: May occasionally be present in select baker’s flour or imported doughs.
Milk
DairyIncludes lactose, cheese, butter, cream, yogurt, and milk powder.
In our kitchen: Present in cheese toppings, milkshakes, cheesy chips, burger slices, and garlic butter.
Molluscs
SeafoodIncludes mussels, squid, oysters, snails, and oyster sauces.
In our kitchen: Handled with strict separation; not standard on primary chip lines.
Mustard
CondimentsIncludes mustard seeds, powder, prepared mustard, and mustard dressings.
In our kitchen: Present in hot dog condiments, burger sauces, BBQ glazes, and marinades.
Tree Nuts
NutsIncludes almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, and macadamias.
In our kitchen: May be handled in desserts, shake mix-ins, or pre-packaged items.
Peanuts
GroundnutsIncludes groundnuts, peanut butter, and peanut oil derivatives.
In our kitchen: Strictly highlighted. May be present in select dessert toppings or shake options.
Sesame Seeds
Seeds & OilsIncludes sesame seeds, tahini, and toasted sesame oil.
In our kitchen: Present on seeded burger buns and select specialty Asian-style sauces.
Soya
Beans & OilsIncludes soybeans, edamame, tofu, soy sauce, and textured vegetable protein.
In our kitchen: Found in cooking oils, burger patties, emulsifiers, and soy-based sauces.
Sulphur Dioxide & Sulphites
PreservativesPreservatives used in dried fruits, soft drinks, pickling, and wines (>10mg/kg or 10mg/L).
In our kitchen: May be present in soft drinks, pickled condiments, and potato treatments.
How to Inform Us of an Allergy
Enter full details in the Order Notes box at checkout. Specify the exact person, item, and allergen concern.
Always phone us at +44 7436 348645 before ordering. A supervisor will personally check the current ingredient batch packaging and prepare your meal with extra sanitation protocols.
Inform our counter staff before your order is keyed in. We keep a physical FSA Allergen Matrix Folder behind the counter for every ingredient, sauce, and bun we stock.
Questions about our ingredients?
We are delighted to check batch labels, packaging ingredients, or cooking oils for you. Don't hesitate to contact our kitchen team: